MOmom
Oldies but Goodies
Posts: 544 
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Post by MOmom on Jul 29, 2015 12:18:49 GMT -5
Late last week, I noticed that my fit bit wasn't counting my steps accurately. On Monday, it just quit counting them altogether. And it stopped on 2666. Hope that's not a horrible sign. LOL! I'm going to get a new battery and see if that helps, but I think something must be messed up inside because the low battery indicator has not been on at all. The display works, but it won't count any steps at all anymore. I'm really bummed because I don't see myself getting a new one anytime soon. I've only had it since June 2014 so I'm not impressed with it's longevity  |
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paliz
Oldies but Goodies
Posts: 746
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Post by paliz on Jul 29, 2015 14:55:01 GMT -5
That's a shame. I hope the new battery helps
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Post by Elliefunt - Debbie on Jul 29, 2015 20:31:25 GMT -5
Mine is not holding a charge for as long as it used to. Many people are telling me to contact Fitbit about it, their supposed to be really good about troubleshooting/fixing problems with them.
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MOmom
Oldies but Goodies
Posts: 544
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Post by MOmom on Jul 29, 2015 21:33:07 GMT -5
Removing and reinserting the battery seems to have worked....for the moment anyway. Hopefully, it was that easy of a fix.
Debbie- that's a bummer, too! Mine is a zip so it isn't rechargeable. Batteries don't last very long though! At least not as long as I think they should!
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Post by blisterykitty on Sept 17, 2015 22:10:51 GMT -5
I see that this is an older post, but if you contact the company directly and explain the situation, they might be willing to help you out. When I lost my fitbit, the company chose to send me a new one completely free of charge. I appreciate their customer service.
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cshoremom
Mod Squad 
“What can you do to promote world peace? Go home and love your family.” ― Mother Teresa
Posts: 4,170
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Post by cshoremom on Sept 18, 2015 6:30:03 GMT -5
I see that this is an older post, but if you contact the company directly and explain the situation, they might be willing to help you out. When I lost my fitbit, the company chose to send me a new one completely free of charge. I appreciate their customer service. Wow! That is REALLY great customer service! Welcome!!!!  |
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MOmom
Oldies but Goodies
Posts: 544
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Post by MOmom on Sept 18, 2015 8:57:09 GMT -5
I see that this is an older post, but if you contact the company directly and explain the situation, they might be willing to help you out. When I lost my fitbit, the company chose to send me a new one completely free of charge. I appreciate their customer service. That is great customer service!! Mine is working properly now. I just had to take out the battery and put it back in to reset it. At least I will know what to do next time it happens! |
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Post by minnesotamomma on Sept 18, 2015 12:13:31 GMT -5
If you continue to have problems, make sure you contact Fitbit. They are a such a great company that stands by their product. They have replaced mine for various issues twice! At NO charge!!! Keep walking!
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Post by Elliefunt - Debbie on Sept 19, 2015 13:26:10 GMT -5
I contacted them about 2 weeks ago to ask about a replacement battery cover for my old Zip so my dd could use it. Instead of letting me purchase a cover they replaced the Zip completely! It was over 2 years old. I had heard they had great customer service, but this really blew me away!
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